Once you place the order you will receive it by email that you entered while purchasing any item, also if you're registered in Real Oud Factory portal, you can just login into your account and you can sales receipt.

• Refund is accepted within 7 days from the date of purchase and exchange is accepted within 15 days from the date of
• In case of order cancellation, your refund will proceed within 2-3 business days from submission of your cancellation. We will update you via email once your refund has been The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled (less cancellation fee if applicable) but the customer's bank may charge a transaction fee as per their policy. If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.
• Items to be refunded or exchange must be in its original packaging and in good Real Oud Factory LLC reserves the right to refuse the refund / exchange of the orders when the items(s) bought are not returned in a proper condition.

Yes, as soon as our production will be ready we will updated items in our website as avaiable.

Currently, we're only shipping to UAE, soon our shipping will be available worldwide.