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    Free standard shipping
    on all orders.

    Support forum
    10 am to 7 pm EST


    Phone: 050 222 8569

    Address: Warsan 1, Warehouse 1, International City, Dubai, UAE

    Al Dhagaya, Deira, Gold Souq, Dubai, UAE

    Do you have questions about how we can help your company?
    Send us an email and we’ll get in touch shortly.



    Will I receive the same product that I see in the picture?

    We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

    Where can I view my sales receipt?

    Once you place the order you will receive it by email that you entered while purchasing any item, also if you're registered in Real Oud Factory portal, you can just login into your account and you can sales receipt.

    How can I return an item?
    • Refund is accepted within 7 days from the date of purchase and exchange is accepted within 15 days from the date of
    • In case of order cancellation, your refund will proceed within 2-3 business days from submission of your cancellation. We will update you via email once your refund has been The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled (less cancellation fee if applicable) but the customer's bank may charge a transaction fee as per their policy. If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.
    • Items to be refunded or exchange must be in its original packaging and in good Real Oud Factory LLC reserves the right to refuse the refund / exchange of the orders when the items(s) bought are not returned in a proper condition.
    Will you restock items indicated as “out of stock?”

    Yes, as soon as our production will be ready we will updated items in our website as avaiable.

    Where can I ship my order?

    Currently, we're only shipping to UAE, soon our shipping will be available worldwide.