Returns & Refunds Policy
We hope you have enjoyed your Real Oud Factory experience and are going to love your purchase.
However, if want to make a refund or exchange on the items you purchased, below are the guidelines for your reference:
- Cancellation requests of orders that has not been shipped yet, there is no cancellation
- Cancellation requests for orders that have been processed and shipped are subject to an AED 25 cancellation fee. This is a common carrier fee for package After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping.
- Cancellation requests of orders that has not been shipped yet, there is no cancellation
- Cancellation requests for orders that have been processed and shipped are subject to an AED 25 cancellation fee. This is a common carrier fee for package After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping.
- Refund is accepted within 7 days from the date of purchase and exchange is accepted within 15 days from the date of
- In case of order cancellation, your refund will proceed within 2-3 business days from submission of your cancellation. We will update you via email once your refund has been The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled (less cancellation fee if applicable) but the customer's bank may charge a transaction fee as per their policy. If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.
- Items to be refunded or exchange must be in its original packaging and in good Real Oud Factory LLC reserves the right to refuse the refund / exchange of the orders when the items(s) bought are not returned in a proper condition.
- Tax invoice must be presented upon exchange or refund of the Without an invoice, the company has the right to refuse any exchange or refund to the customer.
- Due to the nature of oud oils, we do not accept exchange or refund on this items
- We are not ensuring the product in case of wrong storage in you place
- We ensure that all the client's information will be kept as confidential and will not be shared to other
- We are responsible for any damage or manufacturers error of the
- We are not responsible if the product had been imitated by another part
- If you have an issue with delivery or condition of your product, please use the CONTACT
